Heat pumps are reliable but when they fail they need someone who actually understands inverter-driven systems — not a generic HVAC tech guessing at error codes. DirectBuy Furnace runs same-day heat pump repair across the Lower Mainland with techs trained on Mitsubishi, Daikin, LG, Trane, Carrier, Lennox, and Fujitsu inverter platforms.
We pull error codes off the control board, test the inverter, refrigerant pressures, and reversing valve operation, identify the failure, and quote the repair before starting work. Heat pumps under warranty get the warranty claim filed for you. Where the failure is terminal we lay out the math on repair vs. replacement — and which BC Hydro rebates apply to a new install.
Burnaby specifics: Burnaby's hilly geography creates microclimates: South Slope and Big Bend run a bit warmer; Burnaby Mountain runs colder and wetter. We size systems for the actual elevation and exposure of your specific lot, not a generic Burnaby average. Burnaby strata properties (townhomes, low-rises) often require coordination with property managers — we handle the strata package as part of our service.